Customer Service Management

CRM system is needed to increase sales, to improve customer service through storing information about subscribers and the history of relations with them, optimization of business processes of interaction with subscribers, and subsequent analysis of the results.

Benefits

  • A single customer profile information
  • Support of various channels of interaction with the customer
  • Flexible tools for import of customer data and services from external systems (billing systems)
  • Flexible adjustment mechanism for registering and processing complaints
  • Built-in tools of business process management (BPM)
  • Tools for customer contact
  • The presence of a unified database of products and services provided by
  • Increase of the percentage of loyal customers

Functionality

  • Manage clients and their products
  • Manage customer segmentation
  • Manage contacts
  • Management of interaction with customers
  • Manage applications for connection services
  • Manage sms and email-newsletters
  • Tools integration with external systems: data sources
  • Business Process Configurator
  • Generate reports

Telecom

TroubleShooting Software

Increase in performance of your employees and system

BigData Solutions

Processing, management and analytics for large production user bases

Self-Care Portal

Improving customer satisfaction without any delays

Customer Service Management

Increased sales, to improve customer service

AI DDoS Protection System

High-Performance System that detect and mitigate multi-vector DDoS attacks

Service Delivery Platform

Provision network services for subscribers

Resource Inventory

Accounting and Management network equipment

SD-WAN Solutions

Reduce WAN costs and increase performance network

Provision System

Provision automated activation process and service management

Fault Management System

Consolidated event management across business, IT and DC

LoRaWAN Solutions

SoftOne deliver scalably distributed LoRaWAN services and software

AI BGP Internet Platform

AI BGP internet route optimization for telcom

Order Management

Automation of complex business process