Portfolio

Self-Care Portal

Self-Care Portal helps to drive infrastructure consolidation by moving to a single self-care platform, which reduces operators’ investment in Capex and Opex. It helps to provide immediate customer experience and satisfaction without any delays.

Client:
Телекоммуникационный оператор
Industry:
Telecom

The Challenge

Multiservice provider needed a new channel of interaction with the users. Which would have allowed to reduce the processing time of the application / order of services. Provided the opportunity to independently configure and change the process of managing applications / orders without seeking help from contact center employees.

The Solution

WEB Self-Care portal was developed, including mobile applications on iOS and Android. Customers have the opportunity to change rate plans, edit personal information, add new services, and take care of almost every concern, without ever talking to a customer care rep.

 

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